Operations and Backend

Optimize backend operations with offshore admin experts trained in accuracy and efficiency. We reduce manual overhead and accelerate delivery timelines across departments.

• Vendor & Supplier Coordination
• HR Onboarding & Exit Processes
• Invoice Processing & Filing
• Data Entry & Document Digitization
• Purchase Order Management
• CRM / ERP Data Handling
• Internal Workflow Automation

We act as a virtual extension of your operations team — highly reliable, process-oriented, and deadline-driven.

Reporting & Automation

From KPIs to real-time dashboards, we deliver insights when you need them. Eliminate manual report building with automated workflows that keep your decision-makers informed daily.

• Automated KPI Dashboards (Power BI, Excel, Sheets)
• Monthly MIS & Financial Reports
• Daily Sales/Inventory Updates
• Email Triggered Reports & Alerts
• Interactive Charts & Pivot Views
• Template Building for Reusable Reporting
• RPA-enabled Report Extraction

We don’t just show you the numbers — we make them tell a story your leadership can act on.

Credit Control

Your cash flow matters. We handle client communication, reconciliations, and payment follow-ups to keep receivables healthy — professionally and persistently.

• Invoice Generation & Distribution
• Follow-Up Emails & Call Scripts
• Dispute Resolution Handling
• Accounts Receivable (AR) Aging Reports
• Customer Ledger Reconciliation
• Monthly Collection Forecasting
• Escalation Workflows

We work as your collection partner — reducing DSO and maintaining strong client relationships.

Customer Service

Deliver 24/7 customer delight with a trained support team skilled in empathy, tools, and process escalation. Our goal: first-contact resolution, always.

• Multichannel Support: Email, Chat, Phone
• CRM Integration & Case Management
• Live SLA Monitoring & Escalation
• Knowledge Base Creation
• Daily Customer Experience Reporting
• Complaint Resolution SOPs
• Ticketing Platform Integration (Zendesk, Freshdesk)

We take your support operations global — with empathy, agility, and 100% quality assurance.

RPA (Robotic Process Automation)

Free your team from repetitive, time-consuming tasks. Our bots handle data scraping, lead enrichment, document parsing, and more — faster and error-free.

• Invoice / Bill Processing Bots
• Email Parsing & Attachment Extraction
• Excel-to-Database Automation
• Web Data Scraping & Uploading
• API/Integration Bots (CRMs, ERPs)
• Document Workflow Automation
• Custom Bot Dashboards

Built using UiPath, Power Automate, and Python — our bots scale with your processes.

Excel Automations

Turn your Excel into a powerhouse. From macros to mail merges, our automations reduce manual intervention and ensure data consistency.

• Macros for Auto Formatting & Validation
• Auto Email Triggers from Sheets
• Data Import / Export Templates
• Dynamic Pivot Dashboards
• Data Cleaning Scripts
• Multi-Sheet Data Consolidation
• Power Query / Power Pivot Reports

Get enterprise-grade output using Excel — without buying new software.

Project Management

We bring structure to chaos. Our PMs manage scope, people, and outcomes using Agile and Waterfall methods tailored to your industry.

• End-to-End Project Planning
• Jira / Trello / ClickUp / Asana Integration
• Sprint Management & Daily Standups
• Risk Identification & Escalation Handling
• Timeline & Budget Tracking
• Client Coordination & Updates
• Post-Project Analysis & Reporting

From website builds to BPO transitions — we own delivery and keep stakeholders aligned.

Digital Marketing & SEO

Our SEO experts analyze your website and market to implement best practices, from keyword research and on-page optimization to technical SEO audits, ensuring your brand ranks higher and reaches the right audience.

We also monitor search engine algorithm changes and update strategies accordingly, keeping your digital presence resilient, relevant, and performance-driven.